Returns & Refund Policy

Returns & Cancellations

Exitooth provides professional-grade dental instruments. Due to the nature of these products as medical devices, we maintain a strict hygiene and safety policy.

Non-Returnable Items: For health protection and hygiene reasons, medical tools cannot be returned or exchanged once the original packaging has been opened.

Sealed Packaging: Our products are delivered in specialized, sealed plastic bags. Please inspect the tool through the transparent bag before opening.

Damaged Packaging/Broken Seals: If the seal is broken or the plastic bag is opened, the item is considered used in a clinical context and will not be accepted back for a refund or exchange.

Right of Withdrawal (Unopened Items): You have the right to return unused and unopened items with the original seal intact within 14 days of delivery. The customer is responsible for all return shipping costs.

Defective Products: If a tool arrives damaged or has a manufacturing defect, please contact us at info@exitooth.com within 48 hours of delivery, including photos of the defect, so we can arrange a replacement.